YourCloudPrivacy Policy
Last updated: 23 October 2026
This Privacy Policy explains how Thanh Mai Solution Company Limited (“YourCloud”, “we”, “us” or “our”) collects, uses and protects personal data when you visit yourcloud.vn (the “Website”) or contact us through it.
We process personal data in accordance with the applicable laws of Vietnam on personal data protection and, where they apply to you, other applicable data protection laws.
This policy covers the Website only. Personal data we process while providing support services to our customers (for example, data contained in your Oracle systems) is governed by the data processing terms of the relevant service agreement.
1. Who is responsible for your data
The controller of personal data collected through the Website is:
Thanh Mai Solution Company Limited
Enterprise code: 0316135412
Address: 441/14/21 Dien Bien Phu str, Thanh My Tay Ward, Ho Chi Minh city.
Email: admin@yourcloud.vn
2. What we collect
Information you give us. When you use our contact form, we collect:
- your full name and work email address (required);
- your company name and phone number (optional);
- the content of your message, which may include details about your Oracle environment;
- your confirmation that you agree to be contacted.
Please do not include passwords, credentials or sensitive personal data in your message.
Information collected automatically. When you visit the Website, our hosting provider automatically processes technical data such as your IP address, browser type, the pages requested and the date and time of the request. This is needed to deliver the Website and keep it secure.
We do not use analytics, advertising or tracking cookies on the Website.
3. How and why we use your data
| Purpose | Data | Basis |
|---|---|---|
| Replying to your enquiry, preparing a health check or quotation | Contact form data | Your consent, given when you submit the form |
| Entering into and managing a service agreement with you | Contact form data and later exchanges | Steps taken at your request before and when concluding a contract |
| Operating, securing and troubleshooting the Website | Technical data | Our legitimate interest in providing a secure website, and legal duty |
| Complying with legal obligations and defending legal claims | Any of the above, as necessary | Legal obligation |
We do not sell your personal data, and we do not use it for automated decision-making or profiling.
We will only send you marketing communications if you have separately agreed to receive them, and you can opt out at any time.
4. Who we share your data with
We share personal data only with service providers that help us run the Website, under contracts that require them to protect it:
- Vercel Inc. hosts the Website and processes technical request data and contact form submissions.
- Resend delivers contact form submissions to our inbox by email.
- Our email provider stores the messages we receive.
- Unsplash serves some of the photographs on the Website from its own servers, so your browser sends your IP address to Unsplash when those images load.
- Cloudflare (Turnstile) checks that contact form submissions come from a person and not an automated program. To do so it processes your IP address and technical information about your browser and device when the contact page loads and when you submit the form. See Cloudflare’s privacy policy.
We may also disclose personal data where required by law or by a competent authority, or to protect our rights.
5. Transfers outside Vietnam
Some of the providers listed above process data on servers outside Vietnam, including in the United States. Where we transfer personal data abroad, we do so in accordance with Vietnamese law, including any required impact assessment and notification, and with appropriate safeguards in our agreements with those providers.
6. How long we keep your data
- Enquiries that do not lead to a contract: up to 24 months after our last exchange, so we can follow up on your request, then deleted.
- Enquiries that lead to a contract: for the duration of the business relationship and afterwards for as long as required by accounting, tax and other legal obligations.
- Technical request data: for the limited period set by our hosting provider for security and troubleshooting.
7. Security
We use appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS), access restricted to staff who need it, and providers with recognised security practices. No method of transmission over the internet is completely secure, but we work to protect your data and will notify you and the authorities of a breach where the law requires.
8. Your rights
Under applicable law you may, subject to certain conditions:
- be informed about how your personal data is processed;
- give or withdraw your consent;
- access your personal data and obtain a copy;
- request correction of inaccurate data;
- request deletion of your data or restriction of its processing;
- object to processing;
- lodge a complaint with the competent authority or seek compensation as provided by law.
Withdrawing consent does not affect processing carried out before the withdrawal.
To exercise any of these rights, email admin@yourcloud.vn. We may ask you to verify your identity, and we will respond within the time limit set by law.
9. Cookies and local storage
The Website does not set analytics or advertising cookies. It stores your light or dark theme preference in your browser’s local storage so the Website remembers your choice. This information stays on your device and is not sent to us. You can clear it at any time through your browser settings.
The contact form uses Cloudflare Turnstile to block spam. Turnstile may use strictly necessary cookies or similar storage only to tell people and automated programs apart; it is not used for advertising or tracking.
The content management area of the Website, used only by our staff, uses strictly necessary cookies to keep editors signed in.
10. Children
The Website is intended for businesses and is not directed at children. We do not knowingly collect personal data from children. If you believe a child has sent us personal data, please contact us and we will delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time, for example when we change service providers or when the law changes. The updated version takes effect when published on this page, and the date at the top shows when it was last changed.
12. Contact
For any question about this policy or your personal data, please contact us at admin@yourcloud.vn, through our contact form, or by post at 441/14/21 Dien Bien Phu str, Thanh My Tay Ward, Ho Chi Minh city.