YourCloudOracle Database Support
Managed Oracle DBA, around the clock
A senior Oracle DBA team that monitors, maintains and protects your databases 24×7, for less than the cost of one full-time hire.
What's included
Everything a production database needs
Proactive monitoring
Availability, alert log, space, sessions, locks, jobs, backups and standby lag, checked continuously with on-call escalation.
Backup & recovery
RMAN strategy design, daily verification and regular restore tests, so a recovery point is a fact rather than a hope.
Patching & upgrades
Quarterly Release Updates, OJVM and one-off patches, plus major upgrades to 19c and 23ai with minimal downtime.
Performance tuning
AWR, ASH and SQL Monitor analysis, plan stability with SQL Plan Baselines, indexing and memory sizing.
High availability & DR
RAC, Data Guard, Active Data Guard and GoldenGate: design, operation and regular switchover drills.
Security hardening
User and privilege reviews, unified auditing, TDE, network encryption and CIS benchmark alignment.
Performance
Fast at month-end, not only on a quiet Tuesday
Root cause, not restarts
We trace slow screens and batch jobs down to the SQL, wait event or resource that is responsible.
Stable execution plans
Statistics strategy and SQL Plan Management stop good queries from turning bad after a change.
Capacity planning
Growth trends for CPU, memory, storage and licences, reviewed monthly before they become incidents.
Lifecycle
Upgrades and migrations without the drama
Upgrade to 19c or 23ai
AutoUpgrade, pre-upgrade checks, SQL Performance Analyzer and a rehearsed rollback, before the support deadline hits.
Move to the cloud
Migration to OCI Base Database, Exadata Cloud or Autonomous Database using Data Pump, RMAN, Data Guard or ZDM.
Consolidate
Multitenant consolidation and right-sizing to cut hardware and licence costs.
Availability
Designed to survive the bad day
Recovery objectives you can prove
We agree RPO and RTO with you, then test them with scheduled restore and switchover drills.
RAC and Data Guard operations
Rolling patches, broker configuration, fast-start failover and lag monitoring, handled for you.
Documented runbooks
Step-by-step recovery procedures for your estate, kept current and shared with your team.
When something breaks
How a Priority 1 incident is handled, from the first alert to the post-incident review.
Detect
Monitoring or your call reaches the on-call DBA, who acknowledges within the SLA.
Restore service
Bring the database back first, with updates to your team at agreed intervals.
Engage Oracle
Where a bug is suspected, we open and drive the Oracle Service Request for you.
Prevent
A written root-cause analysis and the actions that stop it happening again.
Oracle Database support FAQs
Which versions and editions do you support?
Oracle Database 11g, 12c, 18c, 19c, 21c and 23ai, Enterprise and Standard Edition, single instance or RAC, on Linux, Solaris, AIX and Windows.
Can you help with Oracle licensing?
We review feature and option usage and highlight compliance risks or savings. For contract matters we work with your licensing advisor.
Do you also support MySQL or other databases?
Our focus is Oracle. Ask us about adjacent technologies and we will tell you honestly if we are the right fit.
How healthy is your database?
Get a free health check report covering backups, security, performance and patch levels.