YourCloudSupport plans
Coverage that matches how critical your systems are
Every plan is quoted on the size of your estate: number of databases and EBS environments, versions and HA setup. Tell us what you run and we will send a fixed monthly price within two business days.
Essential
For non-critical and test systems
- Monitoring and alerting in business hours
- P1 response within 2 hours
- Backup verification and quarterly patching
- Email and portal support
- Quarterly service report
Business
For core production systems
- Everything in Essential
- P1 response within 1 hour
- Performance tuning and capacity reviews
- Named primary and backup engineer
- Phone support and monthly service review
Mission Critical
For systems that can never stop
- Everything in Business
- P1 response within 30 minutes, any time
- 24×7 hotline and on-call DBA
- HA/DR drills and runbook maintenance
Compare plans
What's in each plan
| Service | Essential8×5 | Business12×6 | Mission Critical24×7 |
|---|---|---|---|
| Response targets | |||
| Priority 1 (system down) | 2 hours | 1 hour | 15 minutes |
| Priority 2 (severely degraded) | 4 hours | 2 hours | 1 hour |
| Priority 3 (minor issue) | 1 business day | 8 hours | 4 hours |
| Operations | |||
| Proactive monitoring | Business hours | Extended hours | 24×7 |
| Backup verification & restore tests | |||
| Quarterly security patching | |||
| Performance tuning | |||
| HA/DR switchover drills | Yearly | Quarterly | |
| Oracle EBS | |||
| Apps DBA (patching, cloning) | |||
| Functional help desk | Add-on | ||
| Period-end close standby | |||
| Service management | |||
| Named engineers | |||
| Service review | Quarterly | Monthly | Monthly |
| Oracle SR management | |||
Plan FAQs
How is the price calculated?
By the number and size of environments, versions, HA/DR complexity and coverage window. You get one fixed monthly fee, with no per-ticket charges.
Can different systems be on different plans?
Yes. A common setup is Mission Critical for production and Essential for test and development environments.
What is the minimum contract term?
Managed support plans run for 12 months, with a 30-day transition period at the start. Projects and health checks have no minimum term.
Get a quote in two business days
Share a short inventory of your databases and EBS environments, and we will propose the right mix of plans.